UMD Service Desk Login

UMD Service

For equipment service & repairs, please refer to Service page

UMD Support Knowledge Base

Search the UMD Support Knowledge Base for responses to common inquiries or ask a question.

UMD Knowledge Base

UMD Support Desk (Creating Support Tickets)

UMD Support Desk is the primary vehicle to log any support request for UMD (Support Ticket). The UMD Support Desk helps you keep track and manage Support tickets you generate.

Create a Support Desk Account

Have an existing Account: Login to UMD Support Desk

The UMD Support Desk is also the fastest and most reliable way of obtaining support from UMD as:

• Support Tickets are automatically routed to relevant support personnel
• You may define "urgency" level, resulting in an instant message to support staff via SMS.
• You can track progress of Support Ticket resolution.
• Support Tickets can be worked on collaboratively internally.

Support Contract Customers

Organisations that have Support Contracts with UMD, will have a Customer specific support portal setup.

If you do not have have access to your Customer specific support portal, please follow these instructions to obtian your login. Note you will need to have Created a Support Desk Account first

Support Help!

For Help using these support tools, please Consult our UMD Online Support Help Notes

For Sales Enquiries contact sales@umd.com.au

Support Phone Number: (03) 9582-7050

Support Policy and Fees

First 15 minutes of Product Support is provided free of charge (per ticket request). This excludes Contract and Systems support.

Thereafter, UMD standard support charge of $180 (ex-gst) per hour shall apply, charged in 15 minute increments (i.e. $45 ex gst per 15 minute block)

For non-account customers, we recommend you purchase Pre-Paid Support Vouchers. Please contact sales@umd.com.au to order.