Service


UMD Service Centre provides quality after sales product service and has full bench repair facilities down to component level. Services include:

Service Request

To request a return to UMD please enter the details of the device and the fault into the UMD Service Desk and return the unit to UMD.

Alternatively please call 03 9582 7050 so we can issue you a Service Return Authorisation Number. This will ensure your returned item is appropriately tracked through the service process.

Customer Service Counter

Equipment can be drop of, and picked up, at any timing, during normal business hours, at our Customer Service Counter. Including the purchase of spare parts and consumables

Spare Parts

UMD stock an extensive range of spare parts including
  • Electromechanical devices (i.e. printers)
  • Printers (POS and Barcode Label Printers)
  • Field replaceable spare parts (battery covers, straps etc)
  • Batteries
  • General electronic components
  • Specialised electronic components such as transistors.

Authorised Warranty Repair Centre

UMD are an authorised Warranty Repair Centre for the following vendors:
  • Citizen (POS Printers)
  • Epson (POS Printers)
  • Senor (POS Computers & Peripherals)
  • Unique Micro Design (UMD) (our own products)
Furthermore, UMD has experience (and spare parts) in repairing the following brands:
  • Casio Mobile Terminals
  • Denso (barcode and data capture terminals)
  • Honeywell & Intermec printers
  • Zebra printers

UMD Maintenance Options

UMD can also provide product maintenance options which typically include.
  • Extended Warranties
  • Extended Warranties with Product Exchange
  • On-Site (via our Independent Service Providers)
  • Custom Maintenance Programs
  • Vendor Plus (UMD's Vendor Value Added Service)

UMD Service Centre Contact Details

    On-Line Service System:
    Service Return Request

    E-Mail:
    Service@umd.com.au

    Phone:
    Local (03) 9582-7060
    International +61-3-9582-7060)

    Return Address:
    Unique Micro Design Pty Ltd
    Rear Unit 1, 200 Wellington Road
    (Enter via Garden Road)
    Clayton, VIC 3168
    AUSTRALIA.